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Explore below for quick answers to our most common questions. If you have a question or concern that you'd like to share with us, please reach out and we'll get back to you as soon as we can within 24-48 business hours. Need help with your specific TASER device? Select from the device shown below to access manuals, training videos and expert knowledge for your specific TASER device.
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TASER Self-Defense Frequently Asked Questions
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Device Registration Form
Visit the device registration form. Please be sure to keep a copy of your receipt or other proof of purchase.
Device Activation
All new TASER devices come pre-activated. Only older models of the TASER C2 may need to be activated. This can be determined by examining the LED light located beside the button trigger which can be revealed by sliding back the safety cover. If the LED light is GREEN, the device is already activated. If the light is RED, the device needs to be activated. Email team@taser.com with your serial number and that your device needs to be activated for fastest response.
Submitting Returns
Civilian model products may be returned or exchanged within 30 days from the date of receipt of the product for a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees.
To return or exchange a civilian Taser product, you must fill out a Return Material Authorization (RMA) below. After completing the form, ship the product to us within 5 days and we will process your device ASAP. When sending product back to us, keep our policy in mind:
- ship in the original product packaging, in as-new condition, along with any media, documentation, and any other items that were included in your original shipment
- ship at your expense and insured (if you return the product uninsured then you accept the risk of loss or damage during shipment)
- ship with the RMA number clearly marked on the outside of the return packaging
- ship with proof of purchase of the product (receipt, purchase order, or invoice)
- ship with your name, address, and phone number of where to send the exchange item or return using the following link to begin the return process for a TASER Device: TASER Returns
Shipping & Warranty Information
To get more information regarding shipping and warranty, visit the Shipping & Warranty Information page.
Detailed State Requirements
TASER devices are legal to sell and own in 48 states and Puerto Rico with little to no restrictions. your state's Attorney General or local government will have up-to-date information regarding the legality of TASER devices in your area. Civilian ownership of TASER devices is prohibited in Hawaii and Rhode Island.
Please visit our state requirements page to see a detailed map and diagram of all the state restrictions in the United States.
For United States only. Interested in buying for international, please email: internationalorders@taser.com.
Safe Escape Replacement
For detailed information regarding this guarantee, please visit the Safe Escape Product Replacement Guarantee page.
How to Use Sezzle Payment Plan
To get more information regarding Sezzle, visit the How to Use Sezzle page.
General TASER Questions
How does a TASER energy weapon work?
TASER energy weapons work by firing two pronged darts which are propelled by compressed nitrogen. The darts are tethered to insulated copper wire which conduct the electricity from the TASER energy weapon into the attacker’s body. When both darts hit, if the electrical circuit is completed and maintained, it may cause the attackers muscles to contract and they may lose voluntary muscle control.
Why should I buy a TASER energy weapon over a Stun Gun?
All other stun guns only induce pain and do not incapacitate muscle or knock down an attacker. Only a TASER energy weapon is equipped with neuromuscular incapacitation which may immobilize an attacker.
What is Neuromuscular Incapacitation (NMI)?
NMI is the motor-nerve stimulation of the skeletal muscles that occurs when electrical pulses temporarily interfere with the command and control systems of the body.
Does Axon Enterprise, Inc. pay for all the medical studies done on TASER energy weapons?
No. There are currently over 800 scientific and medical studies, research papers, articles, etc. about TASER CEWs, approximately 77% of which were conducted by independent entities with no funding or support from Axon (or formerly TASER International, Inc.).
Isn't high voltage dangerous?
High voltage, in and of itself, is not dangerous. Please reference our Civilian CEW Safety Document.
Does the impact of a TASER energy weapon leave long lasting effects?
In many cases, the darts leave small probe or contact wounds, and the subjects are able to recover following the exposure. Please consult our Civilian CEW Safety Document for more details.
Are people with pacemakers or heart conditions at a higher risk for injury from TASER deployments?
Please refer to our Civilian CEW Safety Document.