Safe Escape

Product Replacement Guarantee

When a StrikeLight Series, Bolt Series, or Pulse Series device is used in self-defense, the weapons may be deployed and left behind providing the user with a window of opportunity to get to safety and contact law enforcement. Axon will replace the approved device free of charge, with the same or like product, at Axon’s discretion, within one year following the event, if you provide the following information to team@taser.com:

  • A copy of the official police report documenting the incident, citing your use of the product in self-defense, and the loss of the product;
  • Your proof of purchase of the product (receipt, purchase order, or invoice);
  • And your name, phone number , and physical address (no P.O. Boxes allowed) of where to send the replaced item.

A replacement product assumes the remaining warranty of the original product or 90-days from the date of replacement, whichever provides longer coverage to the Purchaser. The TASER Safe Escape Replacement Guarantee is not available or applicable: (a) on any international (Non- United States) sales; (b) in the event the device is lost or stolen, or (c) to any Purchaser who uses the device for a commercial/professional purpose.