Safe Escape Product Replacement Guarantee

When a civilian series device is used in self-defense, the weapons may be deployed and left behind providing the user with a window of opportunity to get to safety and contact law enforcement. Axon will replace the civilian model device free of charge, with the same or like product, at Axon’s option, within one year following the event, if you provide the following information to

  • copy of the official police report documenting the incident, citing your use of the product in self-defense, and the loss of the product;
  • proof of purchase of the product (receipt, purchase order, or invoice);
  • check or a credit authorization for the shipping and handling fees; and
  • your name, physical address (no P.O. Boxes allowed), and phone number of where to send the replaced item.

You will be responsible for any expedited shipping or handling costs for the replacement device.

A replacement product assumes the remaining warranty of the original product or 90-days from the date of replacement, whichever provides longer coverage to the Purchaser. The TASER Safe Escape is not available or applicable: (a) on any international (Non- United States) sales or uses of Axon body camera products; (b) in the event the device is lost or stolen, or (c) to any Purchaser who uses the device for a commercial/professional purpose.