When a C2, Bolt series, Pulse or Pulse + Conducted Electrical Weapon is used in self-defense, the weapons may be deployed and left behind providing the Purchaser a window of opportunity to get to safety and call law enforcement. Axon Enterprise will replace the C2, Bolt, Pulse or Pulse + weapons free of charge, with the same product or a like product, or issue a refund equal to the purchase price, at Axon Enterprise’s option, if the Purchaser provides, within one year following the event, the following information to Axon Enterprise:
- A copy of the official police report documenting the incident, the use of the product in self-defense, and the loss of the product
- Proof of purchase of the product
- Purchaser’s name, physical address (no P.O. Boxes allowed), and phone number of where to send the replaced item. Purchaser is responsible for any expedited shipping or handling costs for the replacement weapon.
A replacement product assumes the remaining warranty of the original product or 90-days from the date of replacement, whichever provides longer coverage to the Purchaser. Axon Enterprise’s Lifetime Replacement Guarantee is not available or applicable:
- On any international (Non-United States) sales or uses of TASER Citizen Products; or
- To any Purchaser who uses the CEW for a commercial purpose.
The Safe Escape Guarantee does not apply if your device is lost or stolen.
Have additional questions? Please email us at firstname.lastname@example.org and we will respond with-in 48 hours.
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