Terms of Use

PLEASE READ THESE WEBSITE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE (THE “WEBSITE”) OR CREATING AN ACCOUNT. THESE WEBSITE TERMS OF USE (THE “TERMS OF USE”) GOVERN YOUR ACCESS TO AND USE OF THE WEBSITE AND CREATION OF YOUR ACCOUNT. THE WEBSITE IS AVAILABLE FOR YOUR USE ONLY ON THE CONDITION THAT YOU AGREE TO THE TERMS OF USE SET FORTH BELOW WHICH CONSTITUTE THIS “AGREEMENT.” IF YOU DO NOT AGREE TO ALL OF THE TERMS OF USE, DO NOT ACCESS OR USE THE WEBSITE OR CREATE AN ACCOUNT. BY ACCESSING OR USING THE WEBSITE OR CREATING AN ACCOUNT, YOU AND THE ENTITY YOU ARE AUTHORIZED TO REPRESENT (“YOU” OR “YOUR”) SIGNIFY YOUR AGREEMENT TO BE BOUND BY THE TERMS OF USE.

By placing an order from this website, you agree to the following terms and conditions (Terms):

  1. Definitions. “Products” means all hardware provided by Axon under these Terms.
  2. Payment. Terms of payment are within Axon's sole discretion and payment must be received by Axon before acceptance of an order. Axon accepts all major credit cards for all purchases. You represent and warrant that (i) the credit card information you supply is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.
    1. 2.1 TASER Payment Program. For TASER Payment Program purchases, Axon will charge your credit card on file monthly for the term of 12 months. In the event your credit card is declined, and you do not remedy payment within 60 days, you will be responsible for the remaining balance of the Product immediately. If Axon sends a past due account to collections, you are responsible for collection and attorneys’ fees.
  3. Taxes. You are responsible for sales and other taxes associated with the order.
  4. Shipping. Axon may make partial shipments and ship Products from multiple locations. All shipments are FOB shipping point via common carrier. Title and risk of loss pass to You upon Axon’s delivery to the common carrier.
  5. Returns. Hardware may be returned to Axon for refund, less the original shipping and handling costs, within 30 days of receipt. To return products, you must visit http://returns.taser.com/ or email team@taser.com to obtain a Return Merchandise Authorization ("RMA") number before shipping your product. No returns of any type will be accepted without an RMA number. Except unless returned due to defect, Axon will charge You a 10% restocking fee.
  6. No Resale. You represent and warrant that You are buying Products for your own use only, and not for resale or export.
  7. Warranty.
    1. 7.1 Hardware Limited Warranty. Axon warrants that its citizen model CEWs (Pulse, Pulse+, Pulse, X26P Professional Series, X2 Professional Series, and TASER 7 CQ Home Defense) and cartridges are free from defects in workmanship and materials for a period of ONE (1) YEAR from the date of receipt. Cartridges that are expended are deemed to have operated properly. Axon-manufactured accessories, including, but not limited to: batteries and battery packs; battery chargers; carrying cases; cables; holsters; and camera mounts are covered under a limited 90-DAY warranty from the date of receipt. Non-Axon manufactured accessories are covered under the manufacturers’ warranty. In the event any country or state imposes a longer express warranty term than that described in this warranty document, then the country or state’s term will take precedence.
    2. If a valid warranty claim is received by Axon within the warranty period, Axon agrees to repair or replace the product which Axon determines in its sole discretion to be defective under normal use, as defined in the product instructions. Axon’s sole responsibility under this warranty is to either repair or replace with the same or like product, at Axon’s option. Axon will undertake the repair, replacement, or refund one time during the warranty period.
    3. This warranty does not cover hardware purchased from non-Axon approved third- party resellers.
    4. 7.2 The TASER Safe Escape Guarantee. When a civilian series device is used in self-defense, the weapons may be deployed and left behind providing the user with a window of opportunity to get to safety and contact law enforcement. Axon will replace the civilian model device free of charge, with the same or like product, at Axon’s option, within one year following the event, if you provide the following information to team@taser.com
      • copy of the official police report documenting the incident, citing your use of the product in self-defense, and the loss of the product;
      • proof of purchase of the product (receipt, purchase order, or invoice);
      • check or a credit authorization for the shipping and handling fees; and
      • your name, physical address (no P.O. Boxes allowed), and phone number of where to send the replaced item.
    5. You will be responsible for any expedited shipping or handling costs for the replacement device. A replacement product assumes the remaining warranty of the original product or 90-days from the date of replacement, whichever provides longer coverage to the Purchaser. The TASER Safe Escape is not available or applicable: (a) on any international (Non- United States) sales or uses of Axon body camera products; (b) in the event the device is lost or stolen, or (c) to any Purchaser who uses the device for a commercial/professional purpose.
    6. 7.3 Exclusions and Limitations. A replacement product will be new or like new and have the remaining warranty period of the original product or 90 days from the date of replacement or repair, whichever period is longer. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Axon’s property. After the warranty period, Axon may, at its sole option, repair or replace a product for a fee. A paid-for out-of-warranty repair or replacement product comes with the manufacturer’s limited warranty.
    7. This warranty does not apply to any non-Axon branded hardware or software, including mobile applications, even if such hardware or software are packaged or sold with Axon hardware. Manufacturers, suppliers, and software providers other than Axon may provide their own warranties. Please check with the applicable manufacturer, supplier, or software provider for further information.
    8. This warranty also does not apply to and Axon will not be responsible for any loss, damage, or other liabilities arising from: (a) damage from failure to follow instructions relating to the product’s use; (b) damage caused by use with non-Axon products or from the use of cartridges, batteries or other parts, components or accessories that are not manufactured or recommended by Axon; (c) damage caused by abuse, misuse, intentional or deliberate damage to the product, or force majeure; (d) damage to a product or part that has been repaired or modified by persons other than Axon authorized personnel or without the written permission of Axon; or (e) if any Axon serial number has been removed or defaced.
    9. To the extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral or written, statutory, express or implied, as permitted by applicable law. Axon specifically disclaims any and all statutory or implied warranties, including without limitation, warranties of merchantability, design, fitness for a particular purpose, arising from a course of dealing, usage or trade practice, warranties against hidden or latent defects, and warranties against patent infringement. If statutory or implied warranties cannot be lawfully disclaimed, then all such warranties are limited to the duration of the express warranty described above and limited to the other provisions contained in this warranty document.
    10. The remedies provided for in the above warranty are expressly in lieu of any other liability Axon may have. Axon’s cumulative liability to any party for any loss or damage resulting from any claims, demands, or actions arising out of or relating to any Axon product will not exceed the purchase price paid to Axon by for the product, notwithstanding third-party purchases. In no event will Axon be liable for any direct, special, indirect, incidental, exemplary, punitive or consequential damages, however caused, whether for breach of warranty, breach of contract, negligence, strict liability, tort or under any other legal theory, even if Axon has been advised of the possibility of those damages or if those damages could have been reasonably foreseen, and notwithstanding any failure of essential purpose of any exclusive remedy provided in this warranty. Some local laws do not allow for the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. Any repair to or replacement of any product under this warranty may result in a loss of programs or data.
    11. 7.4 Release. You agree to release and save Axon harmless from any and all liability arising out of the deployment, use or misuse of the Axon product, including any claims for damages and personal injuries. You agree to assume all risks of loss and all liability for any damages and personal injury which may result from the deployment, use or misuse of the Axon product. Axon is not liable for the failure of the Axon product to perform and Axon is not liable for any claims made by a third party or by you for or on behalf of a third party.
    12. 7.5 Product Registration. To register your product, please go to https://buy.taser.com/pages/device-registration. Registration of your product allows Axon to contact you with important product notifications and provides a record in case of product loss or theft. Registration is voluntary and failure to register will not diminish your warranty rights.
    13. 7.6 Warranty Repair Procedure. If the product is not functioning properly, please follow the warranty repair procedure outlined in this document. To make a warranty claim, verify that your product is within its active warranty period. To register a warranty claim, first obtain a Return Material Authorization (“RMA”) number within the warranty period from Axon through Axon’s website http://returns.taser.com/. If internet access is not available, contact Axon by mail. Axon will advise what parts need to be returned for repairs or replacement.
    14. You are responsible for returning the product to: Axon Enterprise, Inc., 17800 North 85th Street, Scottsdale, Arizona 85255 Attn: RMA Department; via prepaid postage. If You purchase outside the United States, in order to comply with U.S. government export restrictions, You are responsible for returning the product to the Axon authorized distributor in the country where the product was purchased, and the authorized distributor will then return the product to Axon or replace the product.
    15. You must provide the following with the returned product in order to receive a 7–10 day processing time from the date of receipt of the returned product by Axon:
      • RMA number on the outside of the package;
      • written information as to the nature of the problem;
      • proof of purchase of the product (receipt, purchase order, or invoice);• check or a credit authorization for the replacement fee specified on the Axon website, if applicable; and
      • your name, physical address (no P.O. Boxes), and phone number of where to return the repaired or replaced item.
    16. Failure to provide the required information for the returned product will delay the return of the repaired or replaced item. If you fail to provide the required information, including the RMA number, then Axon assumes no liability for loss of the returned product. Any product that has not been paid for, when required, or for which the required information has not been provided during a period of 90 days after receipt of the product by Axon is deemed abandoned and Axon may dispose of the product without any compensation or further notification to you.
    17. During warranty service, the contents of the storage media will be deleted and reformatted. Axon is not responsible for any loss of software programs, data, or other information contained on the storage media or any other part of the product services. The product will be returned to you configured as originally purchased, subject to applicable firmware updates. Recovery and reinstallation of software programs and user data are not covered under this warranty.
    18. Non-Repairable Devices for Civilian Purchases: In an effort to ensure dedication to customer safety, if you submit a device to Axon Enterprise, Inc. (Axon) that is deemed non-repairable or inoperable (outside of the Warranty period), you will be given the following choices: 1) the device will be destroyed and you will receive a discount on a new device, or 2) the device will be returned to you as is. Axon strongly recommends that you attempt to troubleshoot your product using troubleshooting steps available online, printed materials, and/or written communications provided to you directly, if applicable.
    19. 7.7 General. This warranty supersedes any prior, contrary, or additional representations, whether written or oral. This warranty is Axon’s only hardware warranty and may not be changed or enlarged by any agent, employee, distributor, dealer, or other person. This warranty is non-transferable.
  8. Product Warnings. You are responsible for reading and understanding all warnings associated with Axon products before purchasing or using such products. Seewww.axon.com/legal for the most current Axon product warnings.
  9. Additional Services. For Pulse+ products, Axon may provide Noonlight emergency dispatch services. Axon may discontinue such service at any time.
  10. IP Rights. Axon owns and reserves all right, title, and interest in Axon products, related software, and suggestions to Axon. Axon has and claims proprietary rights in the hardware, firmware, software, and integration of ancillary materials, knowledge, and designs constituting Axon products. You will not directly or indirectly cause any Axon proprietary rights to be violated.
  11. Your Responsibilities. You are responsible for (a) use of Axon Products; (b) breach of these Terms or violation of applicable law and (c) a dispute between You and a third party over Your use of Axon Products.
  12. General.
    1. 12.1 Delays. Axon will use commercially reasonable efforts to deliver Products as soon as practicable. If delivery is interrupted due to causes beyond Axon’s control, Axon may delay or terminate the delivery with reasonable notice.
    2. 12.2 Force Majeure. Axon will not be liable for any delay or failure to perform under these Terms due to a cause beyond Axon’s reasonable control, including acts of God, labor disputes, industrial disturbances, utility failures, earthquake, storms, elements of nature, blockages, embargoes, riots, acts or orders of government, terrorism, or war.
    3. 12.3 Third-Party Beneficiaries. There are no third-party beneficiaries under these Terms.
    4. 12.4 Independent Contractors. The Parties are independent contractors. Neither Party has authority to bind the other. These Terms do not create a partnership, franchise, joint venture, You, fiduciary, or employment relationship between the Parties.
    5. 12.5 Export Compliance. Each Party will comply with all import and export control laws and regulations.
    6. 12.6 Severability. If a court of competent jurisdiction holds any portion of these Terms invalid or unenforceable, the remaining portions of these Terms will remain in effect.
    7. 12.7 Export Compliance. You will comply with all import and export control laws and regulations.
    8. 12.8 Assignment. You will not assign any of your rights or delegate any of your obligations under these Terms without Axon’s prior written consent. Any purported assignment or delegation in violation of this Section 12.8 is null and void.
    9. 12.9 Governing Law. The laws of the state of Arizona, without reference to conflict of law rules, govern these Terms and any dispute arising from it. The United Nations Convention for the International Sale of Goods do not apply.

Updated: March 30, 2020

VIDEO, IMAGE, TRADEMARK & TESTIMONIAL CONSENT & RELEASE AGREEMENT

For good and valuable consideration, I grant to Axon Enterprise, Inc., a Delaware corporation located at 17800 North 85thStreet, Scottsdale, Arizona 85255(“Axon”) and its licensees, successors, assigns, and affiliates under Axon’s control (collectively “Licensed Parties”) a worldwide, irrevocable, royalty-free and perpetual right and license to use, reproduce, print, publish, broadcast, rebroadcast, and copyright, in any form of distribution, whether now known or later developed, (“Use”) my image, picture, voice, audio, video, name, testimonial statement, and likeness, and all trademarks, designs, logos or other source-identifying marks owned by mewhether registered or unregistered (the “Subject Matter”). Axon may Use the Subject Matter wholly or in part, separately or with other images, audio, and video, whether or not I may be identified, alone or with others, in any and all media, physical and electronic, now or hereafter known (“Media”) for illustration; art; advertising; promotion of products, services, or charity; training; research; litigation; or any other lawful purposes (“Purpose”).

Axon may make any reasonable modification to the Subject Matter, wholly or in part, separately or with other images, audio, commentary, video, title, subtitle, or text, whether or not I may be identified, alone or with others, without restriction as to retouching, excerpts, crops, changes, transformations, distortions in character or form, reproductions in color or otherwise, compositing, dubbing, mixing, and remastering (“Derivatives”). Axon may use the Derivatives in any Media for any Purpose. I waive any right to inspect or approve any Subject Matter, Use, Media, Purpose, or Derivative.

This Agreement includes the right of Axon to sublicense these license rights, wholly or in part, separately or with other images, audio, and video, whether or not I may be identified, alone or with others, in any and all Media for any Purpose.

The statements attributed to me in my testimonial reflect my actual experience with Axon and my honest opinions about Axon, its products or services. I agree to notify Axon in writing if the statements given no longer reflect my experience or opinions, in which case I understand that Axon will, within a commercially reasonable time, stop using the testimonials for commercial purposes.

I understand that I will not have any right to compensation in connection with the Licensed Parties’ Use of the Subject Matter. I release, discharge and agree to hold harmless the Licensed Parties and their successors, assigns, employees, and agents from any and all claims arising out of their Use of the Subject Matter or Derivatives as agreed to in this Agreement, including without limitation any claims based on copyright, right of privacy, invasion of privacy, or libel. This release is for the benefit of the Licensed Parties and their legal representatives. This Agreement is binding upon me and my heirs, legal representatives, and assigns.

I am of the age of 18 or older and have the right to contract in my own name.

I understand that this Agreement does not obligate the Licensed Parties to make any Use of any of the rights granted in this Agreement.

TASER and Axon are trademarks of Axon Enterprise, Inc., some of which are registered in the US and other countries. For more information, visit http://www.axon.com/legal. All rights reserved © 2018 Axon Enterprise, Inc.

PROMOTIONAL OFFERS

Please note all promotions may exclude new products. Subject to change without notice. 

Welcome Promotion: This offer excludes all TASER devices. This offer is not valid on previous purchases and cannot be combined with any other offer. Additional limitations may apply. Subject to change without notice.

Free Shipping Promotion: This offer applies to all orders $100 or more pre-tax. Additional limitations may apply. Subject to change without notice.

General Marketing / Survey / Packaging Promotion: These offers are valid on TASER accessories, but may exclude new products. These offers are not valid on previous purchases and cannot be combined with any other offer. Additional limitations may apply. Subject to change without notice.

GovX Promotions: This offer excludes TASER Professional Series devices and may exclude newly launched products. This offer is not valid on previous purchases and cannot be combined with any current offers or discounts. Additional limitations may apply. Subject to change without notice.

ID.ME Promotions: This offer excludes TASER Professional Series devices and may exclude newly launched products. This offer is not valid on previous purchases and cannot be combined with any current offers or discounts. Additional limitations may apply. Subject to change without notice.

Satellite Radio Promotion: This offer is valid on the purchase of a TASER Pulse+, TASER Pulse, TASER StrikeLight and TASER StrikeLight Pet Pack only and excludes Accessories and devices in the TASER Professional Series. This offer is not valid on previous purchases and cannot be combined with any other offer. Additional limitations may apply. Subject to change without notice.

iHeart Radio Promotion: This offer is valid on the purchase of a TASER Pulse+, TASER Pulse, TASER StrikeLight and TASER StrikeLight Pet Pack only and excludes Accessories and devices in the TASER Professional Series. This offer is not valid on previous purchases and cannot be combined with any other offer. Additional limitations may apply. Subject to change without notice.

Direct Mail Promotion: This offer is valid on the purchase of a TASER Pulse+, TASER Pulse, TASER StrikeLight and TASER StrikeLight Pet Pack only and excludes Accessories and devices in the TASER Professional Series. This offer is not valid on previous purchases and cannot be combined with any other offer. Additional limitations may apply. Subject to change without notice.

Welcome Back Bolt 2 Offer: This offer is valid on the purchase of a TASER Bolt 2 and Bolt 2 Holster after adding to cart. This offer is not valid on previous purchases and cannot be combined with any other offer. Additional limitations may apply. Subject to change without notice.

Welcome Back Pulse 2 Offer: This offer is valid on the purchase of a TASER Pulse 2 and Pulse 2 Holster after adding to cart. This offer is not valid on previous purchases and cannot be combined with any other offer. Additional limitations may apply. Subject to change without notice.