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Explore below for quick answers to our most common questions. If you have a question or concern that you'd like to share with us, please reach out and we'll get back to you as soon as we can within 24-48 business hours. Need help with your specific TASER device? Select from the device shown below to access manuals, training videos and expert knowledge for your specific TASER device.

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TASER Self-Defense Frequently Asked Questions

Customer Service

Device Registration Form

Visit the device registration form. Please be sure to keep a copy of your receipt or other proof of purchase.

Device Activation

All new TASER devices come pre-activated. Only older models of the TASER C2 may need to be activated. This can be determined by examining the LED light located beside the button trigger which can be revealed by sliding back the safety cover. If the LED light is GREEN, the device is already activated. If the light is RED, the device needs to be activated. Email with your serial number and that your device needs to be activated for fastest response.

Submitting Returns

Civilian model products may be returned or exchanged within 30 days from the date of receipt of the product for a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees.

To return or exchange a civilian Taser product, you must fill out a Return Material Authorization (RMA) below. After completing the form, ship the product to us within 5 days and we will process your device ASAP. When sending product back to us, keep our policy in mind:

  • ship in the original product packaging, in as-new condition, along with any media, documentation, and any other items that were included in your original shipment
  • ship at your expense and insured (if you return the product uninsured then you accept the risk of loss or damage during shipment)
  • ship with the RMA number clearly marked on the outside of the return packaging
  • ship with proof of purchase of the product (receipt, purchase order, or invoice)
  • ship with your name, address, and phone number of where to send the exchange item or return using the following link to begin the return process for a TASER Device: TASER Returns

Shipping & Warranty Information

To get more information regarding shipping and warranty, visit the Shipping & Warranty Information page.

Detailed State Requirements

TASER devices are legal to sell and own in 48 states and Puerto Rico with little to no restrictions. your state's Attorney General or local government will have up-to-date information regarding the legality of TASER devices in your area. Civilian ownership of TASER devices is prohibited in Hawaii and Rhode Island.

Please visit our state requirements page to see a detailed map and diagram of all the state restrictions in the United States.

For United States only. Interested in buying for international, please email:

Safe Escape Replacement

For detailed information regarding this guarantee, please visit the Safe Escape Product Replacement Guarantee page.

How to Use Sezzle Payment Plan

To get more information regarding Sezzle, visit the How to Use Sezzle page.

Axon Protect FAQ

When will the app stop working?

The app will stop working at 5 pm Pacific time on May 31, 2024.

What will happen to my data and information stored in the app?

Customer data is not stored in the app; any customer info that you have saved internally (name, phone, email) will be permanently deleted.

Can I delete my data manually?

Yes. For Android & iPhone: Open the app > Go to the menu (3 dots) > Settings > Help & Support > Delete account

How will this affect me if I have already installed the app?

If you have already installed the app, it will stop working after May 31, 2024. We recommend deleting it after this date.

Will the Axon Protect app continue to be available in the app store?

The app will be removed from app stores and will no longer be available for users to download or update.

What if I have an emergency after the app is shut down?

Please dial 911 to get Police, Fire or Medical help to you as quickly as possible when you or someone else is experiencing an emergency situation.

Will this affect the functionality of my TASER Bolt 2 device?

The core functionality of TASER Bolt 2 as a less-lethal self-defense product remains unchanged. The app provided a free service to contact our emergency dispatch center.

Terms & Conditions for Promotion Offer

This offer is valid on the purchase of any civilian series TASER product. This offer is not valid on previous purchases and cannot be combined with any other offer. Limit one promotion code per customer. No minimum purchase required. Promotion code cannot be combined with any other offers, discounts, or promotions. Promotion code cannot be applied towards shipping charges. Offer valid in the US in areas where receiving a TASER through the mail is permitted. Discount ends at 11:59PM Pacific Time on August 31 2024.

General TASER Questions

How does a TASER energy weapon work?

TASER energy weapons work by firing two pronged darts which are propelled by compressed nitrogen. The darts are tethered to insulated copper wire which conduct the electricity from the TASER energy weapon into the attacker’s body. When both darts hit, if the electrical circuit is completed and maintained, it may cause the attackers muscles to contract and they may lose voluntary muscle control.

Why should I buy a TASER energy weapon over a Stun Gun?

All other stun guns only induce pain and do not incapacitate muscle or knock down an attacker. Only a TASER energy weapon is equipped with neuromuscular incapacitation which may immobilize an attacker.

What is Neuromuscular Incapacitation (NMI)?

NMI is the motor-nerve stimulation of the skeletal muscles that occurs when electrical pulses temporarily interfere with the command and control systems of the body.

Does Axon Enterprise, Inc. pay for all the medical studies done on TASER energy weapons?

No. There are currently over 800 scientific and medical studies, research papers, articles, etc. about TASER CEWs, approximately 77% of which were conducted by independent entities with no funding or support from Axon (or formerly TASER International, Inc.).

Isn't high voltage dangerous?

High voltage, in and of itself, is not dangerous. Please reference our Civilian CEW Safety Document.

Does the impact of a TASER energy weapon leave long lasting effects?

In many cases, the darts leave small probe or contact wounds, and the subjects are able to recover following the exposure. Please consult our Civilian CEW Safety Document for more details.

Are people with pacemakers or heart conditions at a higher risk for injury from TASER deployments?

Please refer to our Civilian CEW Safety Document.