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Explore below for quick answers to our most common questions. If you have a question or concern that you'd like to share with us, please reach out and we'll get back to you as soon as we can within 24-48 business hours. Need help with your specific TASER device? Select from the device shown below to access manuals, training videos and expert knowledge for your specific TASER device.
All new TASER devices come pre-activated. Only older models of the TASER C2 may need to be activated. This can be determined by examining the LED light located beside the button trigger which can be revealed by sliding back the safety cover. If the LED light is GREEN, the device is already activated. If the light is RED, the device needs to be activated. Email email@example.com with your serial number and that your device needs to be activated for fastest response.
Return for Refund:
Civilian model products purchased directly from taser.com may be returned or exchanged within 30 days from the date of receipt of the product for a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees. Product(s) must be received in new or like new condition.
Return for Warranty Claim:
Civilian model devices are warrantied for one year from the date of receipt. Civilian model accessories are warrantied for 90 days from the date of receipt. To make a warranty claim, verify that your product is within its active warranty period.
Non-Repairable Devices for Civilian Purchases: In an effort to ensure dedication to customer safety, if you submit a device to Axon Enterprise, Inc. (Axon) that is deemed non-repairable or inoperable (outside of the Warranty period), you will be given the following choices: 1) the device will be destroyed and you will receive a discount on a new device, or 2) the device will be returned to you as is. Axon strongly recommends that you attempt to troubleshoot your product using troubleshooting steps available online, printed materials, and/or written communications provided to you directly, if applicable.
To Return a Civilian TASER Product:
You must fill out a Return Material Authorization (RMA) below. After completing the form, ship the product to us within 5 days and we will process your device ASAP. When sending product back to us, keep our policy in mind:
- ship in the original product packaging, in as-new condition, along with any media, documentation, and any other items that were included in your original shipment
- ship via your prepaid return label and ship with the RMA number clearly marked on the outside of the return packaging;
- ship with proof of purchase of the product (receipt, purchase order, or invoice);
- ship with your name, address, and phone number of where to send the exchange item or return using the following link to begin the return process for a TASER Device: AXON Returns
TASER devices are legal to sell and own in 49 states and Puerto Rico with little to no restrictions. your state's Attorney General or local government will have up-to-date information regarding the legality of TASER devices in your area. Civilian ownership of TASER devices is prohibited in Rhode Island.
Please visit our state requirements page to see a detailed map and diagram of all the state restrictions in the United States.
For United States only.
General TASER Questions
TASER energy weapons work by firing two pronged darts which are propelled by compressed nitrogen. The darts are tethered to insulated copper wire which conduct the electricity from the TASER energy weapon into the attacker’s body. When both darts hit, if the electrical circuit is completed and maintained, it may cause the attackers muscles to contract and they may lose voluntary muscle control.
All other stun guns only induce pain and do not incapacitate muscle or knock down an attacker. Only a TASER energy weapon is equipped with neuromuscular incapacitation which may immobilize an attacker.
NMI is the motor-nerve stimulation of the skeletal muscles that occurs when electrical pulses temporarily interfere with the command and control systems of the body.
No. There are currently over 800 scientific and medical studies, research papers, articles, etc. about TASER CEWs, approximately 77% of which were conducted by independent entities with no funding or support from Axon (or formerly TASER International, Inc.).